Discussion about this post

User's avatar
Dani Araujo's avatar

I struggled a lot with ruinous empathy. It's a common trap for Brazilians 😬. We sugar-coat by nature, with everyone. It was a challenge journey and sometimes it still is. Working with people from completely different cultures makes it a surprise. Sometimes you think you're direct enough and then realize people didn't see as a big deal.

The Culture Map helped me a lot with it.

With direct reports I like to adopt the coaching approach (even more when we are still knowing each other). Asking questions helps people to reflect about what happened. And it was surprisingly to discover how often they acknowledge areas for improvement. In those cases, what I usually do in the end is summarizing what we just talked, ensure the impact and expectations are clear, and offer support.

I like it because besides making things easier for me, it also promotes self awareness.

Expand full comment
Dr Nia D Thomas's avatar

I have the book on my to-read list this year. Very much looking forward to it

Expand full comment
13 more comments...

No posts